FAQ

Return Policy

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Our wide variety of skincare products are suited for each skin type and condition. If you are not satisfied with a product, you may return it for store credit within 14 days of delivery. *Please note: We do not accept returns on Professional Use products, Seasonal Enzymes, and Masks as these items are final sale.*

  Please keep the following in mind when returning a product:

• You must request return of a product within 14 days of original purchase date via email carellejewels@gmail.com.
• The actual product must be returned within 7 days of the return confirmation email, to the address provided.
• Returned products must be at least 60% full.
• The client will be responsible for postage or delivery charges of the returned product.

How long will it take to receive my order

 Orders are typically processed for shipment in 1 to 3 business days. When your order is shipped, you will receive a shipping  confirmation email including a tracking number for your shipment. Orders are typically delivered within 2 – 7 business days. Actual delivery time depends on shipping distance and may vary..

Shipping Policy

We offer free standard shipping on all orders of $49+. For orders totaling less than $49, there is a shipping cost of $6.99 within the USA. For the time being orders are not shipped outside of USA. 

What is the shelf life of the masks and enzymes

Our masks are good for one year after opening. Our enzymes are good for one year after opening, with the exception of the Lemon Zest enzyme which is 2-3 months.

Which products are safe for pregnant or breast-feeding women

Products that do not contain an AHA (such as lactic or glycolic), a BHA (like salicylic), TCA, or retinoids are considered pregnancy friendly. For pregnancy friendly products, check out products formulated without acids or retinoids.

Which products are safe for prescription retinoids or Accutane users

Products containing no added acids, glycolic, lactic, salicylic, mandelic, or retinol are considered safe for prescription retinoid or Accutane users. We recommend that clients using prescription retinoids including Retin-A discontinue use 5-7 days prior to treatment.  Accutane users must stop using Accutane at least 6 months to one year prior to treatments, doctors’ clearance is highly recommended.

What are the contraindications to chemical peels or enzymes with acids

Recent sun exposure, pregnancy, breast feeding, certain topical medications/antibiotics/steroids, isotretinoin, OTC and prescription retinoids, skin disorders, chronic illnesses and open wounds.

This list could be extensive, so please use your best judgment and/or consult with a professional.